All fees are payable in advance and are generally non-refundable except as expressly provided by UPWARD's refund policy or applicable law.

1. USE OF FACILITIES

The Client is granted a non-exclusive, revocable, and non-transferable right to access and use UPWARD SPACES OPC's facilities, amenities, internet services, meeting rooms, event spaces, and common areas in accordance with the Client's selected plan, reservation, and applicable policies.

The Client agrees to use the facilities responsibly, professionally, and only for lawful purposes; maintain cleanliness and order; respect other users; comply with health, safety, security, and operational guidelines; and follow management instructions. Reservations are subject to availability, booking requirements, fees, and UPWARD's policies. Access credentials are personal and non-transferable. UPWARD may suspend or revoke access for violations, non-payment, safety concerns, or operational requirements. Clientship creates no lease, tenancy, ownership, possessory right, or exclusive right over the premises.

2. TIME EXTENSION

If the Client exceeds the booked time, one additional hour will be charged at the applicable rate, provided the space is available and there is no succeeding reservation.

3. LATE ARRIVAL

Reserved time begins at the scheduled booking time regardless of actual arrival. Late arrival does not extend the reservation or reduce the fee. Extensions remain subject to availability and applicable charges.

4. HOUSE RULES AND CLIENT RESPONSIBILITIES

The Client agrees to maintain professionalism, courtesy, cleanliness, safety, security, lawful use, confidentiality, and minimal noise; use headphones for audio; keep phones silent; hold disruptive calls in designated areas; use only assigned or reserved spaces; observe clean-as-you-go; secure belongings; and consume food only as permitted.

Strictly prohibited:

• Illegal, fraudulent, or unlawful activities.
• Harassment, discrimination, threats, violence, or disruptive conduct.
• Illegal drugs, firearms, explosives, hazardous materials, or dangerous weapons.
• Unauthorized access, credential sharing, or misuse of Clientship privileges.
• Recording, copying, photographing, or accessing another Client's confidential information without consent.
• Sleeping, residing, or using the premises as living accommodations.
• Any act compromising safety, security, comfort, facilities, reputation, operations, or other Clients.

5. PAYMENT, RESERVATIONS, AND REFUNDS

Reservations are confirmed only upon approval and payment. Cancellations and refunds are governed by UPWARD's policies. No-shows and policy-violation cancellations are non-refundable. UPWARD may suspend access, cancel reservations, or terminate Clientship for non-payment or violations.

6. DATA PRIVACY CONSENT AND NOTICE

Under Republic Act No. 10173 (Data Privacy Act of 2012), the Client voluntarily consents to UPWARD CO-WORKING SPACE collecting and processing personal information for legitimate business purposes.

Information may include identity and contact details, government ID, business and emergency-contact information, Clientship and transaction records, billing information, visitor and access logs, Wi-Fi and security records, photographs, CCTV recordings, and other reasonably necessary information.

Purposes include registration, reservations, facility management, billing, payment processing, accounting, safety, security, customer support, incident investigation, legal compliance, service improvement, and lawful marketing. UPWARD will use reasonable safeguards, retain information only as necessary, dispose of it securely, disclose it only when legitimately or legally required, and will not sell it.

The Client has applicable rights to be informed, access, object, rectify, request blocking or deletion, data portability, claim damages, and complain to the National Privacy Commission. Privacy requests may be directed to UPWARD's representative. The Client freely, voluntarily, knowingly, and expressly consents to processing under this Agreement and UPWARD's privacy practices.

7. LIABILITY AND ASSUMPTION OF RISK

The Client assumes risks from facility use. Belongings remain at the Client's sole risk. Except for gross negligence or willful misconduct, UPWARD is not liable for loss, theft, damage, interruption, lost profits or data, internet outages, or consequential damages. The Client is liable for damage caused by the Client or the Client's guests, employees, contractors, or invitees, including repair, replacement, restoration, and cleaning costs.

8. TERMINATION

UPWARD may immediately suspend or terminate Clientship, reservations, or access for non-payment; agreement or policy violations; illegal, unsafe, disruptive, or fraudulent conduct; misrepresentation; or circumstances affecting UPWARD's safety, security, reputation, or operations.

9. GENERAL PROVISIONS

Philippine law governs. Disputes shall first proceed through good-faith negotiation and mediation; judicial venue is exclusively in the proper courts of Tarlac City, Philippines. UPWARD may amend policies, and continued facility use constitutes acceptance. This Agreement is the entire agreement and supersedes prior discussions or representations.

ACKNOWLEDGMENT AND ACCEPTANCE

I certify that I have read, understood, and voluntarily agree to be bound by this Clientship and User Agreement, including facility usage, confidentiality, non-disclosure, payment policies, liability, and data privacy provisions.